Consignment Status Basics and Advanced
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      2. Customer Service
      3. Consignment Status Basics and Advanced

      How to request additional information on a consignment

      After retrieving the correct consignment on the screen, you have the possibility to request updates on this consignment.

      Steps to follow:

      1. Click on ≡
      2. Select ‘Consignment details’ and check the events tab for the latest status of the consignment
      3. Go to tab ‘Request Update’
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      4. Add your message and select [send]
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      5. Freight People Customer Service team will respond to the email address linked to your login credentials