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Customer Service
Track delivery statuses across all carriers from one centralised dashboard, giving your team full visibility of every shipment in a single screen.
Consignment Status Basics and Advanced
- Basic and Advanced Consignment Status Guide
- Overview of Basic and Advanced Consignment Status
- How to request additional information on a consignment
- How to check if ASN email has been send to the customer
- How to add manual note to a consignment
- How to update an ETA on a consignment
- How to email the POD
- How to export data to CSV
Differences between Consignment Status Basic and Advanced
- Overview of Tracking Consignments
- Differences between Consignment Status Basic and Advanced
- Explanation of the symbols and colours
- Drag a column
- Filter on a column
- Search on a column
- Progress of a Consignment
- Quick access to the option consignment details
- Quick access to consignment not on board for delivery or delivered