1. Cario Knowledge Base
  2. Customer Service
  3. Consignment Status Basics and Advanced

How to check if ASN email has been send to the customer

When an ASN ((Advanced Shipping Notification) is sent (or attempted to be sent) it creates a
Consignment Event that is displayed in the Consignment tracking.

If there is an error sending the ASN then the error is displayed in the Comments. If an error occurs, Cario retries however they do not “continue” to retry again if it continues to fail.

If successful, the Email address it was sent to is displayed showing the first letter and the domain of the email address. This is for security reasons.

It is not a milestone event, so you need to use the “all” option to see the event.

Cario Manual_V1.12_Page_20_Image_0001