Consignment Status Basics and Advanced
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      3. Consignment Status Basics and Advanced

      Basic and Advanced Consignment Status Guide

      Consignment Status Basics and Advanced


      1. How to request additional information on a consignment
      2. How to check if ASN email has been send to the customer
      3. How to add manual note to a consignment
      4. How to update an ETA on a consignment
      5. How to email the POD?
      6. How to export data to CSV

      Consignment Status Basics and Advanced

      • In both options you have several options:
        Searching and tracking on your consignments, such as POD and estimate charge
      • Copying your consignments
      • Requesting an update on your consignments
      • Export data to CSV-file

      Steps to follow:

      1. Login to Cario
      2. Click on ‘Customer Service – Consignment Status’ (basic) on the left-hand side
        The following menu option will appear:
        Cario Manual_V1.12_Page_18_Image_0001
      3. ‘Filter’ field: you can search on reference number on your consignment or leave it empty
        Note: Searching on this field: you need to change the date to the correct manifest date of the consignment, otherwise no data will be returned
      4. ‘Choose a date’ field: you change the date range by clicking in the date
        It will automatically show today’s date. However, you can change the ‘From date’ and ‘To date’.
      5. ‘Consignment/Ref/Barcode’ field; you can enter 1 consignment or 1 reference to search or leave it empty
        Note: Searching on this field: you don’t need to change the date when enter the correct number of the consignment or reference
      6. The correct consignment will be shown
        Cario Manual_V1.12_Page_17_Image_0002

        Explanation of the columns:

        1. ≡ = several options available

        2. Connote = consignment number

        3. Carrier = carrier for this consignment

        4. Pickup address = collection address

        5. Delivery address = delivery address

        6. Date = manifest date

        7. Service = the carrier/courier for this consignment

        8. Reference = the reference number for this consignment

        9. Type = for future use

        10. Itm = the total number of the freight items

        11. Kg = the total kg of the freight

        12. M³ = the total volume of the freight

        13. Status = location of the consignment

          1. Created = consignment is created

          2. Manifested = consignment is manifested

          3. Pickup = consignment is collected

          4. OBFD = consignment is on board for delivery

          5. Transit = consignment is travelling

          6. Del = consignment has been delivered

          7. Carrier = consignment has been created for invoice purposes

          8. Note= a note is added to the consignment

          9. Dexception = for this consignment extra information is required

          10. Exception = this consignment is on an exception report and is under

            investigation

          11. Note = Manual updated information on this consignment

        14. Net charge = the total amount excl GST

        15. ⚠ this consignment contains dangerous goods

        16. ETA = The Estimated Time of ArrivalCario Manual_V1.12_Page_18_Image_0002

      7. ≡ (or actions)

        When select actions more options are available

        1. Consignment details

        2. Consignment Estimate

        3. Copy Consignment

        4. Request update


        Explanation per option:

        a. Consignment details

          1. If consignment has been delivered and POD is available this will be shown on

            the first tab. If there is no POD available, the first tab will be shipping units.

          2. Shipping units = the freight details of the consignment

          3. Events = the detailed status information of the consignment. (Select All: the

            detailed status information of the consignment in abbreviations of the

            carrier)

          4. Request update = in this screen you can send an email to Freight People

            asking for information regarding this consignment

          5. Address = collection and delivery address of this consignment

        2. Consignment Estimate = the estimate cost of the consignment.

        3. Copy Consignment = this will then open a ‘Create New’ consignment screen and all

          the consignment details would have copied across, modify any fields as required and click on [create]

        4. Request update = in this screen you can send an email to Freight People Customer

          Service asking information regarding this consignment

       

      1. How to request additional information on a consignment

      After retrieving the correct consignment on the screen, you have the possibility to request updates on this consignment.

      Steps to follow:

      1. Click on
      2. Select ‘Consignment details’ and check the events tab for the latest status of the consignment
      3. Go to tab ‘Request Update’
        Cario Manual_V1.12_Page_19_Image_0001
      4. Add your message and select [send]
        Cario Manual_V1.12_Page_19_Image_0002

      5. Freight People Customer Service team will respond to the email address linked to your login credentials 

       

      2. How to check if ASN email has been send to the customer?

      When an ASN ((Advanced Shipping Notification) is sent (or attempted to be sent) it creates a
      Consignment Event that is displayed in the Consignment tracking.

      If there is an error sending the ASN then the error is displayed in the Comments. If an error occurs, Cario retries however they do not “continue” to retry again if it continues to fail.

      If successful, the Email address it was sent to is displayed showing the first letter and the domain of the email address. This is for security reasons.

      It is not a milestone event, so you need to use the “all” option to see the event.

      Cario Manual_V1.12_Page_20_Image_0001

       

      3. How to add manual note to a consignment

      After retrieving the correct consignment on the screen, you have the possibility to add a manual note on this consignment.

      Steps to follow:

      1. Select consignment using the checkbox
      2. Go to the right top on the screen and click on
      3. Select ‘Update Status’
        Cario Manual_V1.12_Page_20_Image_0002
      4. The following pop-up screen will appear
        Cario Manual_V1.12_Page_20_Image_0003
      5. All the fields need to be entered:
        1. Select correct event date and time
        2. Use dropdown arrow on milestone events and choose ‘Manual Note’
        3. Comments: there are a couple of standard comments, otherwise add your own note
        4. Select [save]
          Cario Manual_V1.12_Page_21_Image_0001

      The status of the consignment will be changed to NOTE
      Cario Manual_V1.12_Page_21_Image_0002-1

      When the carrier will transfer another event scan (eg delivered) the status NOTE will be updated to DEL.

       

      4. How to update an ETA on a consignment

      After retrieving the correct consignment on the screen, you have the possibility to update the ETA on this consignment.

      Steps to follow:

      1. Select consignment using the checkbox

      2. Go to the right top on the screen and click on ≡

      3. Select ‘Update ETA’
        Cario Manual_V1.12_Page_21_Image_0003

      4. The following screen will appear

        Cario Manual_V1.12_Page_21_Image_0004

      5. All the fields need to be entered

        1. ETA = new ETA
        2. Comments = additional information
        3. Select [save]

      The ETA will be updated for this consignment.

      This options ‘Update Booked in Date’ and ‘Email Delivery Exception Report’ is only for Freight People.

       

      5. How to email the POD?

      After retrieving the correct consignment on the screen, you have the possibility to retrieve the POD for this consignment.

      Steps to follow:

      1. Click on ≡
      2. Select ‘Consignment details’ and check the events tab for the latest status of the consignment
      3. The POD will be displayed on the first tab
        Cario Manual_V1.12_Page_22_Image_0001
      4. Click on the blue part ‘Proof of Delivery’ and the POD will be open on a separate tab
      5. Save the POD and attach to your email

       

      6. How to export data to CSV

      After all the data is on the screen, go to the right-hand top side of the screen there is 2 options for exporting to CSV. You can choose what data you like to export. Each CSV file has different columns.

      Cario Manual_V1.12_Page_23_Image_0001

      • All: all the records from the selection criteria
      • This page: only the records that are displayed on the screen
      • Filtered: when using the option ‘filter’, only these records will be exported