Customer Service

Consignment Status Basics and Advanced

• Basic and Advanced Consignment Status Guide
• Overview of Basic and Advanced Consignment Status
• How to request additional information on a consignment
• How to check if ASN email has been send to the customer
• How to add manual note to a consignment
• How to update an ETA on a consignment
• How to email the POD
• How to export data to CSV

See less ▼

Differences between Consignment Status Basic and Advanced

• Overview of Tracking Consignments
• Explanation of the symbols and colours
• Drag a column
• Filter on a column
• Search on a column
• Progress of a Consignment
• Quick access to the option consignment details
• Quick access to consignment not on board for delivery or delivered

See less ▼

Invoice Lookup

• Invoice Lookup