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Frequently Asked Questions (FAQs)
Purpose
This FAQ page provides clear answers to the most common questions about using Cario’s Freight Management and Warehouse tools. It helps users troubleshoot issues, understand key features, and quickly find the right guidance. Where needed, links to related Knowledge Base articles provide more detailed instructions.
1. How do I create and manage warehouse orders in Cario?
Answer:
To create and manage warehouse orders, use the Warehouse → Create Order or Create Packed Order screens.
Create Order is for entering orders before packing.
Create Packed Order is used when items have already been packed into transport units.
Once orders are created, they can be managed via Warehouse → Order Maintenance, where you can edit details, convert them into consignments, or delete them if required.
Related Article: Warehouse – Create Order
Related Article: Warehouse – Create Packed Order
2. What should I do if products or addresses aren’t appearing in dropdowns after searching?
Answer:
If products or addresses aren’t populating:
Ensure they are configured in Maintenance → Products and Maintenance → Addresses.
Confirm they are assigned to the correct customer account.
Check your user permissions with your admin team if the issue continues.
Related Article: Maintenance – Products
Related Article: Maintenance – Addresses
3. Why aren’t rates appearing when I try to quote or book?
Answer:
Rates may not appear due to:
Missing or incorrectly configured rate cards
Zone coverage gaps between origin and destination
Disabled carrier services for the customer
Misaligned product commodity or container types
Confirm rate cards are maintained under Administration → Lane Rates and assigned correctly at the customer level.
Related Article: Troubleshooting – Rates Not Returned
4. How do I enable and use Auto Print for labels and connotes?
Answer:
To use Auto Print:
Install and start QZ-Tray on the local machine.
Go to Maintenance → Printers Config.
Select default label and connote printers per user or service.
Once configured, labels and connotes will automatically generate during consignment creation. If QZ-Tray is not running, you will be prompted to manually select a printer.
Related Article: Printer Configuration (Auto Print)
5. What are the common reasons a consignment fails to create?
Answer:
Consignments may fail due to:
Missing pickup or delivery addresses
Disabled carrier service
Missing connote or manifest sequence
Past cut-off times for bookings
Required fields not completed such as cost centre or dimensions
Review the error message, correct the required fields, and retry.
Related Article: Troubleshooting – Consignment Fails to Create
6. How do I set up and manage Controlled Returns?
Answer:
Controlled Returns allow you to create return shipments that are tracked and processed with clear accountability.
Enable Controlled Returns under Administration → Customers → Controlled Returns.
Configure the return address and default return service.
Grant user role permissions for Activate Return and Receive Return.
Use the Controlled Returns menu to activate and receive returns.
Related Article: Controlled Returns – Setup & Enablement
7. What is the difference between Activate Return and Receive Return?
Answer:
Activate Return creates a return consignment from an existing outbound shipment.
Receive Return confirms physical receipt of the return shipment at your location and captures quantities, reasons, and actions taken.
Related Article: Controlled Returns – Activate Return
Related Article: Controlled Returns – Receive Return
8. How can I customise delivery notifications (ASN)?
Answer:
Advanced Shipment Notifications allow you to send customised email or SMS messages at shipment milestones such as Picked Up or Delivered.
You can configure:
Sender email and SMS
Message templates
Trigger events
This is set up per customer under Administration → Customers → Messaging.
Related Article: Administration – Advanced Shipment Notifications
9. Why is my carrier not appearing in the customer’s carrier list?
Answer:
This may occur if:
The carrier has not been linked to the customer under Administration → Customers → Carriers
The carrier is inactive or disabled
No valid rate card exists for that carrier and customer combination
Ensure the carrier and associated rate card are active and assigned.
Related Article: Customer Configuration – Carriers
10. What should I do if my customer cannot see certain features?
Answer:
Check user permissions and roles:
Ensure the user has access to relevant modules such as Warehouse, Administration, or Consignments.
Confirm role configurations include the required permissions.
Adjust roles under Administration → Roles if necessary.
Related Article: Administration – Roles & Permissions
11. How do I optimise packing before booking freight?
Answer:
Use the Order Pack feature to determine the optimal packing strategy for products. This can be used through the UI when creating orders or via the Order Pack API.
This helps reduce freight cost and improve packing accuracy.
Related Article: Warehouse – Order Packing Optimisation
12. How do I assign a third party carrier charge account (receiver pays)?
Answer:
Enable the feature under Administration → Customers → General → Allow Third Party Charges.
You can then enter the receiver’s carrier account number during consignment creation or save it against the receiver’s address for future use.
Related Article: Administration – Third Party Carrier Charge Account (Receiver Pays)
13. What should I check if labels are blocked or not printing?
Answer:
Check browser popup settings.
Confirm QZ-Tray is installed and running.
Ensure default printers are set in Printers Config.
Related Article: Printer Configuration (Auto Print)
14. How do I consolidate orders into one consignment?
Answer:
To consolidate orders:
Ensure consolidation is enabled for the customer.
Confirm receiver details match across orders.
Use Warehouse → Orders Maintenance to group and join orders before creating the consignment.
Related Article: Warehouse – Order Maintenance
15. What should I check if booking fails or returns “Unconfigured”?
Answer:
Booking errors may occur when:
Carrier integration is not active
Pickup or manifest configuration is missing
Required consignment data is incomplete
If the service is unconfigured, contact Support to verify carrier integration.
Related Article: Troubleshooting – Booking & Manifest Issues
16. Where can I find detailed packing reports with visuals?
Answer:
The Order Pack API returns a Base64 PDF with a 3D packing visualisation showing:
Item placement per container
Utilisation statistics
Total weight and layout
This can be saved or printed for warehouse use.
Related Article: Order Pack API – Automated Packing & Optimisation
17. I have updated a rate card. Why are the new rates not applying today?
Answer:
Lane Rates become effective from the next calendar day, not the same day they are updated.
When changes are made under Administration → Lane Rates, the updated rates apply from the following day. This prevents mid-day rate changes from impacting active quotes or bookings.
If immediate application is required:
Check whether an alternative rate card is active.
Confirm the effective date on the lane rate.
Plan rate updates in advance to align with operational cut-offs.
Related Article: Administration – Lane Rates
Related Article: Troubleshooting – Rates Not Being Returned
18. How can an admin reset another user’s password?
Answer:
Cario administrators can reset another user’s password without needing the user’s existing password.
To reset:
Navigate to Administration → Users.
Locate the user.
Click Reset Password.
Enter your admin password to authorise the change.
Set a new password for the user.
This ensures secure and efficient access management.
Related Article: Administration – Users & Access Management
Related Article: Administration – Roles & Permissions
Related Support Resources
If you cannot find your answer here, visit:
Cario Support Home: https://knowledge.cario.com.au
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Contact Support via the help widget or email support@cario.com.au