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Contacting Cario Support

Purpose 

This article explains the different ways you can contact the Cario team for support, sales enquiries, integrations, and general assistance. Using the correct channel helps us respond faster and ensures your request is handled by the right team. 

Whether you need technical help, have questions about your account, or want to explore additional features, Cario offers multiple support options to suit your needs. 

Scope 

This guide applies to all Cario users across FMS, TMS, Warehouse, Driver Tracking, and Administration modules. 

It covers: 

  • Sales and account enquiries 
  • Technical support and troubleshooting 
  • Direct in-platform support via Chat to Cario 
  • Phone support availability 

 

How to Contact Cario

 

Sales, Upgrades & Add-Ons

Use this channel for: 

  • Account upgrades 
  • New integrations 
  • Additional add-ons or feature enquiries 
  • Commercial or pricing questions 

📧 Email: 
sales@cario.com.au 

Our sales team will review your request and guide you through the available options. 

Technical Support & General Enquiries

Use this channel for: 

  • System issues or errors 
  • Questions about functionality 
  • Configuration assistance 
  • General feedback 

📧 Email: 
support@cario.com.au 

To help us assist you faster, include: 

  • Your company name 
  • Tenant name 
  • A brief description of the issue 
  • Screenshots (if applicable) 

Phone Support

If you need to speak with someone directly, our customer support line is available during business hours. 

📞 Phone: 
1300 822 746 

This is ideal for urgent issues or when you need immediate clarification. 

 

Chat to Cario (In-App Support)

You can also contact us directly from within the Cario FMS interface. 

How to access Chat to Cario: 

  1. Log in to Cario FMS 
  2. Look for the “Chat to Cario” icon at the bottom-right corner of the screen 
  3. Click the icon and submit your message 
     

    This option is perfect for quick questions, guidance while working, or sharing screenshots in real time. 

     

    Best Practice Tips 

    • Include as much detail as possible to reduce back-and-forth 
    • For urgent matters, phone support is the fastest option