Receive Return

Purpose

The Receive Return screen is used to confirm that a controlled return shipment has physically arrived back at your location and to accurately record what was received.

This step ensures returned goods are captured correctly for operational control, exception handling, and reporting accuracy.

Typical use cases include:

Confirming a return has been received

Recording partial returns (e.g. 2 sent, only 1 received)

Updating return outcomes such as Rejected, Accepted, or Exchange required

Capturing receipt notes for audit and customer visibility

How to Access Receive Return

Navigate to Controlled Returns from the left-hand menu.
Select Receive Return.

This screen will only display returns that have already been activated.

Step-by-Step: Receiving a Controlled Return

1. Locate the Return

Use the Connote Number or Order Number to search for the activated return.

Once located, the return details will automatically populate, including:

- Collect From address

- Deliver To address
- Service and collection details

2. Review Order Items

In the Order Items section, you will see all items that were activated for return.

For each line item, review and update the following fields as required:

Qty To Return – Quantity originally expected to be returned

Qty Received – Actual quantity physically received

Receive Date – Date the return was received

Reason – Final reason for the return (e.g. Wrong item, Damaged, Incorrect colour)

Action – Outcome of the return (e.g. Accepted, Rejected, Exchange)

Status – Current state of the return item

Receipt Notes – Any additional notes (e.g. packaging condition, discrepancies)

💡 Example: If 2 items were returned but only 1 was received, update Qty Received to 1 and document the discrepancy in Receipt Notes.

3. Review Shipment Dimensions (Optional)

The Shipment Dimensions & Weight section provides visibility of the transport unit used for the return.

This section is typically informational and does not need to be edited unless there is a specific discrepancy to record.

4. Save the Return

Once all required fields have been completed:

Click Save.
The return will be confirmed and updated in the system.

This finalises the receiving step of the controlled return process

What Happens After Saving

The return status is updated for reporting and reconciliation

Any discrepancies between expected vs received quantities are recorded

The return is fully auditable within Cario
Data becomes available for operational and financial reporting

Why This Step Is Important

Using Receive Return ensures:

Accurate stock and return tracking

Clear accountability for discrepancies

Reliable reporting on return volumes and outcomes

A controlled, auditable returns workflow across your operation

This step completes the Controlled Returns lifecycle, following:

Controlled Returns configuration
Activate Return
Receive Return