---
title: Cario Manual
description: Cario's Manual on Creating, Booking and Monitoring your Consignments
---

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1. [Cario Knowledge Base](https://knowledge.cario.com.au/?hsLang=en)
2. [General](https://knowledge.cario.com.au/general?hsLang=en)

# Cario Manual

## This document provides information on how to use Cario, Freight Management system.

---

### **Index**

1. [Logging On](https://knowledge.cario.com.au/cario-manual#Logging-on)
2. [Home Page](https://knowledge.cario.com.au/cario-manual#Home-page)
3. [Quick Quote](https://knowledge.cario.com.au/cario-manual#Quick-quote)
4. [Consignments](https://knowledge.cario.com.au/cario-manual#Consignments)
   
     1. [Create a new consignment](https://knowledge.cario.com.au/cario-manual#creating-new-consignment)
     2. [Maintain a consignment](https://knowledge.cario.com.au/cario-manual#maintaining-consignment)
     3. [Today’s List (Basic)](https://knowledge.cario.com.au/cario-manual#Todays-list-basic)
        
            1. [Today’s list](https://knowledge.cario.com.au/cario-manual#todays-list)
            2. [Import Consignment](https://knowledge.cario.com.au/cario-manual#important-consignment)
     4. [Today’s List (Advanced)](https://knowledge.cario.com.au/cario-manual#Todays-list-advanced)
     5. [Manifest a consignment](https://knowledge.cario.com.au/cario-manual#manifest-a-consignment)
     6. [Pickup Request](https://knowledge.cario.com.au/cario-manual#pickup-request)
     7. [Booking/Manifest History](https://knowledge.cario.com.au/cario-manual#booking-manifest-history)
5. [Customer Service](https://knowledge.cario.com.au/cario-manual#Customer-service)
   
     1. Consignment Status Basics and Advanced
        
            1. How to request additional information on a consignment
            2. How to check if ASN email has been send to the customer?
            3. How to add manual note to a consignment
            4. How to update an ETA on a consignment
            5. How to email the POD?
            6. How to export data to CSV
     2. Differences between Consignment Status Basic and Advanced
        
            1. Explanation of the symbols and colors
            2. Drag a column
            3. Filter on a column
            4. Search on a column
            5. Progress of a consignment
            6. Quick access to the option consignment details
            7. Quick access to consignment not on board for delivery or delivered
     3. Invoice Lookup
6. Maintenance
   
     1. Addresses
        
            1. Extended address
     2. Products
     3. Hazardous Materials
     4. Codes
        
            1. Cost Centre
            2. Custom Label
     5. Descriptions
        
            1. Delivery instructions
            2. Pickup Instructions
            3. Special instructions
     6. Assets
7. Downloads

---

### **1. Logging On**

Steps to follow:

1\. Open the Cario web link [https://online.cario.com.au/account/login](https://online.cario.com.au/account/login)

![Cario Manual\_V1.12\_Page\_04\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_04_Image_0001.jpg?width=288&height=217&name=Cario%20Manual_V1.12_Page_04_Image_0001.jpg)  
2\. Type in your correct login credentials  
Preferred Internet Explorer is Google Chrome.

Note: If your browser has a pop-up blocker, please disable this, as consignments, labels and manifests appear on separate web pages.

Please keep in mind to close Cario end of the day, otherwise if there is a new version deployed you still have the cached version that will be reused. So close Cario and all other applications and turn off your computer end of the day.

---

---

### 2. Home Page

Dashboard of your consignments displayed in several charts.

![Cario Manual\_V1.12\_Page\_04\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_04_Image_0002.jpg?width=688&height=407&name=Cario%20Manual_V1.12_Page_04_Image_0002.jpg)

---

---

### 3. Quick Quote

In this menu option you can quickly calculate how much freight will cost.

Steps to follow:

1. Go to Home page
2. Click on Quick Quote  
   ![Cario Manual\_V1.12\_Page\_05\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_05_Image_0001.jpg?width=655&height=186&name=Cario%20Manual_V1.12_Page_05_Image_0001.jpg)
3. Enter the relevant suburb in the ‘collect from’ and ‘deliver to’ fields, enter the postcode or first 3 characters from the location
   
   If the collection or delivery is to residential areas, please select checkbox ‘Residential’
   
   (‘Collect From’ is automatically filled with your warehouse location, you can always override this)
   
   Note: Don’t use the suburb with the envelop icon This postcode belongs to a PO box, and it is not a delivery postcode.
   
   If you have special pick up or delivery options, select the correct checkbox, such as ‘Pickup Tail lift’, ‘Delivery Tail lift’ or ‘Hand unload’.
4. Enter the ‘container’ type the background of the line will turn grey. It will stay grey until you entered all the mandatory fields and the \[calculate\] button is inactive  
   ![Cario Manual\_V1.12\_Page\_05\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_05_Image_0002.jpg?width=655&height=86&name=Cario%20Manual_V1.12_Page_05_Image_0002.jpg)(Tip: use the \[Tab\] key to enter all the fields)
5. Enter the following mandatory fields: 
     1. Quantity
     2. Weight in kg
     3. Length in cm
     4. Width in cm
     5. Height in cm
     6. If required Dangerous good code in Haz Mat (click on the red plus sign. The DG must exist in Cario before you can use it)
     7. Assets for future use
6. Click on \[calculate\] 
     1. The cheapest carrier is presented as the first carrier in the list and is high-lighted in  
        green.
     2. The fastest ETA is high-lighted in blue.
    The quick quote will be generated on the screen.
   
   If container type doesn’t have the correct volume (m³) the field becomes red and \[calculate\] is greyed out.
   
   ![Cario Manual\_V1.12\_Page\_06\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_06_Image_0001.jpg?width=655&height=59&name=Cario%20Manual_V1.12_Page_06_Image_0001.jpg)
   
   Error message: the volume of the item you are sending is less than 0.001m³ indicates that the dimensions may not be correct. Volume should be at least 0.01m³. Please change the dimensions to ensure the volume is 0.01m³ or higher.
   
   If the dimensions are incorrect (for examples entered in mm instead of cm) you receive a warning message, and the specific field is marked as yellow. The option \[calculate\] is available.
   
   ![Cario Manual\_V1.12\_Page\_06\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_06_Image_0002.jpg?width=655&height=70&name=Cario%20Manual_V1.12_Page_06_Image_0002.jpg)
   
   Warning message: the value you have entered for length (or width, height) is larger than would normally be expected – 1 meters. Dimensions are always entered in centimetres (cm). Please check you have entered the correct value as incorrect dimensions will result in high freight charges.
   
   If you need to change the dimensions or weight on the line, you can click in the field and edit the entered value. However, after entering all the mandatory fields, a new line is added automatically to the grid and the background will turn back to white and the \[calculate\] button is active again.
   
   ![Cario Manual\_V1.12\_Page\_06\_Image\_0003](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_06_Image_0003.jpg?width=655&height=120&name=Cario%20Manual_V1.12_Page_06_Image_0003.jpg)
   
   Button \[Clear\]: if select this button the screen will be cleared.
   
   If you like to proceed with the quote, you can create a consignment, steps to follow:
7. Click on \[Create a consignment\] (this button is only active after using \[calculate\]) The menu option ‘Consignment – Create new consignment’ will appear.
8. The ‘Collect From’ details have been automatically entered (you can change them with the edit option)
9. Enter the ‘Deliver From’ and accept this screen with \[OK\]
10. Optional is adding reference fields and special instructions
11. For additional delivery requirements such as ‘hand unload’, ‘timeslots or ‘tailgate’, click on \[more options\] on the top right on the consignment screen
12. Click on \[Create\]
13. A range of different carrier services will be displayed. 
      1. The cheapest carrier is presented as the first carrier in the list and is high-lighted in  
         green.
      2. The fastest ETA is high-lighted in blue
14. Select the correct service and click \[OK\]
    
    The labels and consignments will be pop-up in separates screens, except when selecting the checkbox ‘Email documents’.

---

---

### 4. Consignments

Under the option ‘Consignments’ there are several menu options:

1. Create new
2. Return
3. Maintain
4. Today’s List (Basic)
5. Today’s List (Advanced)
6. Manifest
7. Pickup Request
8. Booking / Manifest History

---

### 4.1 Create a New Consignment

In this menu option you can create a consignment for each freight.

Steps to follow:

1. Login to Cario
2. Click on ‘Consignments – Create New’ on the left-hand side
3. ‘Deliver To’ screen will be displayed automatically 
     1. Enter at least 3 characters, so the saved **address** will be shown
     2. Or enter a new delivery address (the address details will be saved for future use)
     3. For residentials delivery, select checkbox ‘Residential’, if required, you can also select ATL (Authority to Leave)
     4. If you have special **delivery instructions**, please enter the information in ‘delivery  
        instructions’ (this information will be printed on the label and consignment)
     5. You can also select ‘Tail lift’ or ‘Hand unload’
4. Your sender **address** (Collect from) are entered with your own address details. 
     1. To change this, click on the \[modify\] button next to ‘Collect from’
     2. For residentials collection, select checkbox ‘Residential’, if required, you can also  
        select ATL (Authority to Leave)
     3. If you have special **pickup instructions**, please enter the information in ‘pickup  
        instructions’ (this information will be forwarded to the carrier)
     4. The same for ‘Tail lift’ (this information will be forwarded to the carrier)
5. For additional delivery requirements such as ‘hand unload’, ‘timeslots or ‘tailgate’, click on \[more options\] on the top right on the consignment screen   
   ![Cario Manual\_V1.12\_Page\_08\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_08_Image_0001.jpg?width=300&height=313&name=Cario%20Manual_V1.12_Page_08_Image_0001.jpg)
6. In fields ‘Customer reference’ and ‘other references’ you can enter specific reference  
   information for this consignment (this will be printed on the label and consignment)
7. Enter the collection date and time (default is today’s date)
8. In field ‘**Special instructions**’ you can enter some extra instructions. This will be printed on the label and consignment
9. Enter in Shipment Dimensions & Weight the details of your freight  
   ![Cario Manual\_V1.12\_Page\_08\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_08_Image_0002.jpg?width=688&height=79&name=Cario%20Manual_V1.12_Page_08_Image_0002.jpg)
   
   Explanation of the screen:  
     - Product: you can use predefined shipments of the same items you send each time.  
       This will save time when creating more connotes
     - Container: what kind of freight is it
     - Reference: you can add a reference to each container (when enter details in #6,  
       these are copied to this field, however you can overrule it)
     - Quantity: how many containers of each sort
     - Weight(kg): the weight in kilos per container
     - Length(cm): the length in centimetres per container
     - Width(cm): the width in centimetres per container
     - Height(cm): the height in centimetres per container
     - Volume(m3): this field is calculated automatically after entering the dimensions
     - Haz Mat: only available when using Dangerous Goods
     - Assets: for future use
     - Trashcan: delete the row

After entering the ‘container’ type the background of the line will turn grey. It will stay grey until you entered all the mandatory fields. The \[create\] and \[create and manifest\] button is inactive.  
(Tip: use the \[Tab\] button to enter all the fields)

 

![Cario Manual\_V1.12\_Page\_09\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_09_Image_0001.jpg?width=688&height=139&name=Cario%20Manual_V1.12_Page_09_Image_0001.jpg)

If you enter the product code the fields container / quantity / weight / length / width / dangerous goods if applicable is automatically set. You can always change the quantity and the other fields.

If container type doesn’t have the correct volume (m³) the field becomes red and \[calculate\] is greyed out.

![Cario Manual\_V1.12\_Page\_09\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_09_Image_0002.jpg?width=688&height=62&name=Cario%20Manual_V1.12_Page_09_Image_0002.jpg)

Error message: the volume of the item you are sending is less than 0.001m³ indicates that the dimensions may not be correct. Volume should be at least 0.01m³. Please change the dimensions to ensure the volume is 0.01m³ or higher

If the dimensions are incorrect (for examples entered in mm instead of cm) you receive a warning message, and the specific field is marked as yellow. The option \[calculate\] is available.

![Cario Manual\_V1.12\_Page\_09\_Image\_0003](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_09_Image_0003.jpg?width=688&height=73&name=Cario%20Manual_V1.12_Page_09_Image_0003.jpg)

Warning message: the value you have entered for length (or width, height) is larger than would normally be expected – 1 meter. Dimensions are always entered in centimetres (cm). Please check you have entered the correct value as incorrect dimensions will result in high freight charges

If you need to change the dimensions or weight on the line, you can click in the field and edit the entered quantity. However, after entering all the mandatory fields, a new line is added automatically to the grid and the background will turn back to white and all the buttons are active.

Checkbox ‘Consolidate’: If selected this consignment will be consolidated/merged with any  
unmanifested (created) consignments where the delivery address and carrier details are an exact match. However, you can always choose not to consolidate the consignment.

![Cario Manual\_V1.12\_Page\_10\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_10_Image_0001.jpg?width=300&height=268&name=Cario%20Manual_V1.12_Page_10_Image_0001.jpg)

Checkbox ‘Email documents’: if selected the paperwork will be sent, enter the correct email address on the populated screen.  
Button \[Clear\]: if select this button the screen will be cleared.

- If you have dangerous goods to deliver, click on red plus-sign under the field name Haz Mat before adding the freight. When adding dangerous goods, you need to create the Hazardous Materials first, before adding them to the consignment.
- A pop-up screen will appear where you can enter the dangerous goods quantity
- The data grid is also changed and works the same as the data grid for entering shipment dimensions
- To accept the dangerous goods line, click on the \[OK\] button

10.   Click on \[Create\]

11.   A range of different carrier services will be displayed.

1. 1. The cheapest carrier is presented as the first carrier in the list and is high-lighted in green.
     2. The fastest ETA is high-lighted in blue 12. Select the correct service and click \[OK\]

12.   Optional is adding reference fields and special instructions

The labels and consignments will be pop-up in separates screens, except when selecting the  
checkbox ‘Email documents’.

Note: if you need to make a return, you can use the menu option ‘consignments - return’. Your own address will automatically be filled in the ‘deliver to’ fields and the other steps are the same as the menu option ‘Create new consignment’.

---

### 4.2 Maintaining a Consignment

In this menu option you can maintain consignments which have the status ‘created’, not  
‘manifested’.

Steps to follow:

1. Login to Cario
2. Click on ‘Consignments – Maintain’ on the left-hand side
3. Search the correct consignment 
     1. You can modify the consignment
     2. You can delete the consignment
4. To modify: click on the pencil on the right-hand side 
     1. You can modify references fields / shipment dimensions and weight (you are not  
        able to change the carrier)
5. To delete: click on the trashcan sign on the right-hand side

---

### 4.3 Today’s List (Basic)

There are 2 options:

1. Today’s list
2. Import Consignment

#### **4.3.1 Today’s list**

This is an overview of all unmanifested (created) consignment (for any date) and all consignments manifested today.

The consignment number has a hyperlink, only for unmanifested (created) consignments. This is a shortcut to print the label.

The following options are available:

- Estimate cost of your consignment
- Print label of your consignment
- Printing your consignment
- Email consignments
- Copying your consignments

Steps to follow:

1. Login to Cario
2. Click on ‘Consignments – Today’s List on the left-hand side
3. Search the correct consignment
4. To check estimate cost 
     1. Click on the dollar-sign on the right-hand side
     2. pop-up screen will be shown with the estimate cost of the consignment
5. To print label: 
     1. click on the barcode-sign on the right-hand side or on the hyperlink
     2. pop-up screen will be shown with the label
     3. print label
6. To print consignment: 
     1. click on the printer-sign on the right-hand side
     2. pop-up screen will be shown with the consignment
     3. print consignment
7. To email consignment: 
     1. click on the envelop-sign on the right-hand side
     2. pop-up screen will be shown where you can enter the email address and subject
     3. click on send
8. To copy consignment: 
     1. click on the documents-sign on the right-hand side
     2. this will then open a **‘Create New’** consignment screen and all the consignment  
        details would have copied across.
     3. modify any fields as required
     4. click on \[create\] (new consignment will be created)

---

#### 4.3.2 Import Consignment

In this option you can bulk import consignments.

Steps to follow:

1. Login to Cario
2. Click on ‘Consignments – Today’s List on the left-hand side
3. Select ‘Import Consignments’
4. To obtain the template, click on the 'Export to CSV' button to the right of the screen:  
   ![Cario Manual\_V1.12\_Page\_12\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_12_Image_0001.jpg?width=150&height=71&name=Cario%20Manual_V1.12_Page_12_Image_0001.jpg)
5. Open the CSV file to enter all the consignment information  
   ![Cario Manual\_V1.12\_Page\_12\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_12_Image_0002.jpg?width=688&height=42&name=Cario%20Manual_V1.12_Page_12_Image_0002.jpg)
   
   Explanation of the fields:
   
     - Reference: you can add a reference to each container (optional)
     - Name: Delivery company name, max 30 characters, no special characters (mandatory)
     - Line1: Address line 1 of the delivery company, max 30 characters, no special characters  
       (mandatory)
     - Line2: Address line 2 of the delivery company, max 30 characters, no special characters  
       (optional)
     - Locality: suburb (mandatory)
     - State: State (mandatory)
     - Postcode: Postcode (mandatory)
     - Country: Australia (Cario only supports national freight)
     - Contact: contact name, max 30 characters (optional)
     - Phone: Telephone number, numeric and only the characters – ) allowed (optional)
     - Mobile: Mobile number, numeric and only the characters – ) allowed (optional)
     - Email: email address, only 1 allowed (optional)
     - AllowATL: FALSE (mandatory)
     - IsResidential: FALSE or TRUE - is the address a residential address (mandatory)
     - IsPostal: FALSE (mandatory)
     - RequireHandUnload: FALSE or TRUE (mandatory)
     - RequireTailLift: FALSE or TRUE (mandatory)
     - DeliveryInstructions: delivery instructions, max 100 characters, no special characters  
       (optional)
     - Quantity: quantity (mandatory)
     - ContainerType: Containertype, for example: Carton, Pallet (see the list in create  
       consignment screen) (mandatory)
     - Length: the length in centimetres per container
     - Width: the width in centimetres per container
     - Height: the height in centimetres per container
     - Weight: the weight in kilos per container
   
   Note: You will need to ensure that the locations are validated (Locality, State, Postcode) and that the max field lengths are not exceeded.
6. Select the Cheapest Service, or choose a specific service from the drop-down list, and  select the Container type and Cost Centre  
   ![Cario Manual\_V1.12\_Page\_13\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_13_Image_0001.jpg?width=688&height=98&name=Cario%20Manual_V1.12_Page_13_Image_0001.jpg)
7. Click on the 'Import File' button to the right of the screen:  
   ![Cario Manual\_V1.12\_Page\_12\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_12_Image_0001.jpg?width=150&height=71&name=Cario%20Manual_V1.12_Page_12_Image_0001.jpg)
8. Select the correct file – select \[open\]
9. Select \[upload\]
   
   The consignment number will be populated on the left-hand side. If the consignment cannot be created, it will return in red 10. How to resolve the error consignment a. Click on the pencil (edit) on the left-hand side
10. How to resolve the error consignment
    
      1. Click on the pencil (edit) on the left-hand side 
         
         ![Cario Manual\_V1.12\_Page\_14\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_14_Image_0001.jpg?width=500&height=338&name=Cario%20Manual_V1.12_Page_14_Image_0001.jpg)
         
         In this example the State is incorrect
         
         ![Cario Manual\_V1.12\_Page\_14\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_14_Image_0002.jpg?width=688&height=99&name=Cario%20Manual_V1.12_Page_14_Image_0002.jpg)
      2. Override the location and select the correct one from the drop-down list
      3. Select \[OK\]
11. The consignment will be created

---

### 4.4Today’s List (Advanced)

In this menu you have the same information as on the menu option ‘Today’s List (Basic)’ only the lay-out is different.

With this lay-out you can drag and drop a column header to group that column.

![Cario Manual\_V1.12\_Page\_14\_Image\_0003](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_14_Image_0003.jpg?width=688&height=177&name=Cario%20Manual_V1.12_Page_14_Image_0003.jpg)

---

### 4.5Manifest a consignment

In this menu option you can manifest your created consignments. You can manifest all consignments at once.

When manifest a consignment this will result in sending a pickup request and manifest details to the carrier.

Steps to follow:

1. Login to Cario
2. Click on ‘Consignments – Manifest’ on the left-hand side
3. Select the checkbox of the consignment(s) you would like to manifest or use the checkbox at the left-hand side of the screen.
4. Click on \[Manifest\]

If needed, you can also change the manifest date (pickup date) by selecting the calendar option in the field \[pickup date\]

---

### 4.6Pickup Request

You are able to send a pickup request to a carrier before creating all the consignments.

Steps to follow:

1. Login to Cario
2. Click on ‘Consignment – Pickup Request’ on left-hand side
3. Enter all the information, you don’t have to enter a consignment  
   ![Cario Manual\_V1.12\_Page\_15\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_15_Image_0001.jpg?width=688&height=240&name=Cario%20Manual_V1.12_Page_15_Image_0001.jpg)
4. Click on \[send Pickup Request\]

---

### 4.7Booking/Manifest History

In this menu option is an overview of all manifested consignments, displayed per manifest date. It will automatically show today’s date.

The following options are available:

- Print manifest
- Print consignment
- Print label
- Print hazardous materials
- Assets
- Resend
- Resend pickup request

Steps to follow:

1. Login to Cario
2. Click on ‘Consignment – Booking/Manifest History’ on left-hand side
3. Enter the consignment in the correct field ‘Connote/Ref/Barcode’
4. The correct manifest which belongs to this consignment will be shown  
   ![Cario Manual\_V1.12\_Page\_16\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_16_Image_0001.jpg?width=688&height=67&name=Cario%20Manual_V1.12_Page_16_Image_0001.jpg)
   
   Explanation of the columns:
   
     - - ≡ = several options are available under actions
           - Manifest No = number of the manifest
           - Created date = date of the created consignment
           - Pickup date = collection date of all the consignments in this manifest
           - Pickup address = collection address of all the consignments in this manifest
           - Carrier = the service (carrier/courier) for this manifest
           - Consignments = the total of consignments in this manifest
           - Weight = the total weight of the consignments in this manifest
           - Volume = the total volume of the consignments in this manifest
           - Status = The status of the manifest
5. When selecting ‘manifest’ or ‘booking’ on the top of the screen the actions are:
   
     1. Print manifest
     2. Print consignment
     3. Print label
     4. Print hazardous materials
     5. Assets: for future use
     6. Resend (only for Freight People use)
     
   Note: Checkbox ‘Failed Manifests’: only for Freight People use.  
   Note: Checkbox ‘Future Dated Bookings’: only for Freight People use
6. On the right hand-side, you can also export the data to a CSV file

If you manifest after the cut-off time, this will be result in a failed booking/pickup request to the carrier. Our Customer Service team will monitor this menu option for several times a day.

---

---

### 5. Customer Service

Under the option ‘Customer Service’ you have the following options

1. Consignment Status (Basics)
2. Consignment Status (Advanced)
3. Invoice Lookup

---

#### 5.1 Consignment Status Basics and Advanced

- In both options you have several options:  
  Searching and tracking on your consignments, such as POD and estimate charge
- Copying your consignments
- Requesting an update on your consignments
- Export data to CSV-file

Steps to follow:

1. Login to Cario
2. Click on ‘Customer Service – Consignment Status’ (basic) on the left-hand side  
   The following menu option will appear:  
   ![Cario Manual\_V1.12\_Page\_18\_Image\_0001](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_18_Image_0001.jpg?width=688&height=43&name=Cario%20Manual_V1.12_Page_18_Image_0001.jpg)
3. ‘Filter’ field: you can search on reference number on your consignment or leave it empty  
   Note: Searching on this field: you need to change the date to the correct manifest date of the consignment, otherwise no data will be returned
4. ‘Choose a date’ field: you change the date range by clicking in the date  
   It will automatically show today’s date. However, you can change the ‘From date’ and ‘To date’.
5. ‘Consignment/Ref/Barcode’ field; you can enter 1 consignment or 1 reference to search or leave it empty  
   Note: Searching on this field: you don’t need to change the date when enter the correct number of the consignment or reference
6. The correct consignment will be shown  
   ![Cario Manual\_V1.12\_Page\_17\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_17_Image_0002.jpg?width=688&height=81&name=Cario%20Manual_V1.12_Page_17_Image_0002.jpg)
   
   Explanation of the columns:
   
     1. ≡ = several options available
     2. Connote = consignment number
     3. Carrier = carrier for this consignment
     4. Pickup address = collection address
     5. Delivery address = delivery address
     6. Date = manifest date
     7. Service = the carrier/courier for this consignment
     8. Reference = the reference number for this consignment
     9. Type = for future use
     10. Itm = the total number of the freight items
     11. Kg = the total kg of the freight
     12. M³ = the total volume of the freight
     13. Status = location of the consignment
         
             1. Created = consignment is created
             2. Manifested = consignment is manifested
             3. Pickup = consignment is collected
             4. OBFD = consignment is on board for delivery
             5. Transit = consignment is travelling
             6. Del = consignment has been delivered
             7. Carrier = consignment has been created for invoice purposes
             8. Note= a note is added to the consignment
             9. Dexception = for this consignment extra information is required
             10. Exception = this consignment is on an exception report and is under
                 
                 investigation
             11. Note = Manual updated information on this consignment
     14. Net charge = the total amount excl GST
     15. ⚠ this consignment contains dangerous goods
     16. ETA = The Estimated Time of Arrival![Cario Manual\_V1.12\_Page\_18\_Image\_0002](https://knowledge.cario.com.au/hs-fs/hubfs/Cario%20Manual_V1.12_Page_18_Image_0002.jpg?width=688&height=60&name=Cario%20Manual_V1.12_Page_18_Image_0002.jpg)
7. ≡ (or actions)
   
   When select actions more options are available
   
     1. Consignment details
     2. Consignment Estimate
     3. Copy Consignment
     4. Request update

   Explanation per option:
   
   a. Consignment details
   
     1. 1. If consignment has been delivered and POD is available this will be shown on
               
               the first tab. If there is no POD available, the first tab will be shipping units.
            2. Shipping units = the freight details of the consignment
            3. Events = the detailed status information of the consignment. (Select All: the
               
               detailed status information of the consignment in abbreviations of the
               
               carrier)
            4. Request update = in this screen you can send an email to Freight People
               
               asking for information regarding this consignment
            5. Address = collection and delivery address of this consignment
     2. Consignment Estimate = the estimate cost of the consignment.
     3. Copy Consignment = this will then open a ‘**Create New**’ consignment screen and all
        
        the consignment details would have copied across, modify any fields as required and click on \[create\]
     4. Request update = in this screen you can send an email to Freight People Customer
        
        Service asking information regarding this consignment

#### 5.1.1How to request additional information on a consignment

 

 

- [Getting Started](https://knowledge.cario.com.au/getting-started?hsLang=en#main-content)

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    - [Differences between Consignment Status Basic and Advanced](https://knowledge.cario.com.au/customer-service?hsLang=en#differences-between-consignment-status-basic-and-advanced)
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