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Advanced Shipment Notifications (ASN) 

Purpose 

Advanced Shipment Notifications (ASN) in Cario allow you to automatically notify receivers and internal stakeholders about shipment progress via email and/or SMS. 

By configuring ASN at the customer level, you can control: 

  • Who the notification appears to be sent from 
  • Branding and sender details 
  • When notifications are triggered during the shipment lifecycle 

This ensures clear communication, improves customer experience, and reduces inbound tracking enquiries. 

Where to Configure ASN 

Administration → Customers → Messaging 

ASN settings are configured per customer/site, allowing different branding, sender details, and notification rules per account. 

Prerequisites 

Before configuring ASN, ensure: 

  • You have Administrator access 
  • The correct Customer is selected 
  • Email and/or SMS templates are already available in the system 
  • SMS usage complies with Australian SMS regulations (if applicable) 

 

Configuration Steps 

Step 1: Navigate to Customer Messaging Settings 

  1. Go to Administration 
  2. Select Customers 
  3. Choose the relevant Customer 
  4. Open the Messaging tab

Step 2: Configure Sender Details 

SMS Send As Name 

  • Set the display name that recipients will see as the SMS sender 
  • Example: Cario, YourCompany, or Warehouse Team 

This name appears as the sender/from on SMS notifications. 

Message Mobile 

  • Enter the sender mobile number used for SMS notifications 

Important (AU-specific): 

  • SMS charges and compliance rules apply 
  • Ensure the number is valid and approved for outbound messaging 

Message Email 

  • Enter the sender email address 

This email address will appear as the From address on ASN emails. 

Customer Name 

  • Enter a clear customer/site name 
  • This helps recipients identify which warehouse or business sent the notification 

Step 3: Upload Branding (Optional) 

  • Click the File / Upload icon 
  • Upload your preferred logo or branding 
  • This logo will appear in ASN email notifications 

Step 4: Select Notification Templates 

Email Template 

  • Select the desired Email ASN template from the dropdown 

SMS Template 

  • Select the desired SMS ASN template from the dropdown 

Templates control the content and formatting of notifications sent to recipients. 

Step 5: Choose Notification Triggers 

Use the highlighted fields to define when ASN messages are sent during the shipment lifecycle: 

  • Picked Up 
  • In Transit 
  • On Board 
  • Delivered 

Best Practice Recommendation: 
In most cases, enabling Picked Up and Delivered provides the right balance—keeping recipients informed without over-notifying. 

Step 6: Enable ASN 

  • Tick the checkbox to enable ASN for this customer/site 

Step 7: Save Configuration 

  • Click Active 
  • Click SAVE to apply the changes 

Your ASN configuration is now active and will trigger notifications based on the selected events. 

Operational Notes & Best Practices 

  • ASN settings apply per customer, not globally 
  • SMS notifications may incur carrier or provider charges 
  • Ensure receiver contact details (email/mobile) are correctly populated on consignments 
  • Avoid enabling too many trigger points to prevent notification fatigue